FAQ
Frequently asked questions (FAQs) about SZARI's scented candles
Welcome to our FAQ page!
Here you will find answers to some of the most frequently asked questions about our handmade, vegan and eco-friendly scented candles.
From manufacturing to maintenance, we've put together the most important information to give you an even better SZARI experience.
FAQs
What makes SZARI's scented candles unique?
At SZARI, every candle is handmade and created with attention to detail.
We rely on vegan and environmentally friendly manufacturing practices to offer you sustainable and high-quality products.
Our candles come in unique scents that suit every taste and mood.
How long do SZARI's scented candles burn?
The burning time of our candles varies depending on the size and type of candle.
However, you can expect our scented candles to burn for around 40 hours.
What is the best way to care for my SZARI candle?
To ensure the longevity of your candle, we recommend always letting the candle burn to the rim of the glass to avoid "tunneling".
Before each lighting, trim the wick to about 1/4 inch to ensure a clean and even flame.
We also recommend that you let the candle burn for up to 4 hours each time, so that it burns evenly and for a long time.
Are SZARI's scented candles vegan and environmentally friendly?
Yes, all of our candles are 100% vegan and eco-friendly. We are committed to creating products that are not only good for our customers but also good for our planet.
How long are the delivery times at SZARI?
Our standard delivery time is usually 3-4 working days within the EU. International delivery time may vary depending on destination.
The processing time is between 24 and 48 hours
What is SZARI's return policy?
At SZARI we stand behind the quality of our products.
If you are still not satisfied, you can return the product within 30 days of receipt of delivery.
Please note that the product must be unused and in its original packaging.
How can I contact SZARI customer service?
Our customer service team is always at your disposal.
You can reach us by email at info@szari.at or call us during our business hours at the phone number provided on our contact page.